Privacy policy

Who we are

Solitaire Globals is an importer, exporter and distributor based in Ontario, Canada. We are responsible for the personal information described in this policy. You can reach us at solitaire.globals@gmail.com.

What we collect

• Inquiry details you send us. When you use the quote form, you give us your name, email address, delivery country, your message and, if you choose, your phone or WhatsApp number.
• Messages you send directly. If you email us or message us on WhatsApp, we receive your contact details and whatever you include in your message.
• Website usage. If you accept analytics cookies, Google Analytics collects information about how you use the site, such as the pages you visit, your approximate location and your device type. Our host, Cloudflare, also processes basic technical data such as your IP address to deliver and protect the website.

How we use it

We use your information only to reply to your inquiry, prepare quotes, process and ship your order, keep records our business is required to keep, and understand how visitors use our website so we can improve it. We do not sell your personal information, and we do not use it for advertising.

Consent

By sending us an inquiry, you consent to us using your information for the purposes above. Analytics cookies are only set if you accept them in the cookie banner. You can withdraw your consent at any time by emailing us. For visitors in the European Union and the United Kingdom, we process inquiry details to take steps at your request before entering into a contract, and analytics data only with your consent.

Who we share it with

We share personal information only with service providers that help us run our business, and only as far as needed:

• our form delivery service, which passes your form submission to our email,
• Google, which provides our email and, if you accept cookies, Google Analytics,
• Cloudflare, which hosts the website,
• WhatsApp (Meta), if you choose to contact us on WhatsApp, and
• freight carriers, customs brokers and the authorities that issue export documents, when you place an order.

Some of these providers store information outside Canada, including in the United States. Your information may then be subject to the laws of those countries.

How long we keep it

We keep inquiry details for as long as needed to answer you and follow up on a quote. If you become a customer, we keep order records for as long as Canadian tax and business laws require. After that, we delete them.

How we protect it

We use reputable service providers with security safeguards, and we limit access to your information to the people who need it to handle your inquiry or order.

Your rights

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. If you are in the EU or the UK, you also have the right to object to or restrict our use of your data, and to ask for a copy in a portable format. Email solitaire.globals@gmail.com and we will reply within 30 days.

If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada, or, in the EU or the UK, your local data protection authority.

Cookies

We only use analytics cookies, and only if you accept them. You can change your choice at any time with the cookie settings link at the bottom of every page, or by clearing your browser's cookies for this site.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.